Refund policy
Last updated: August 8, 2026
At Onoutha, we want you to be happy with your order. Please read our policy below for how we handle damaged, defective, or incorrect items.
1. Reporting a Problem
If your product arrives damaged, defective, or you received the wrong item, you must report it to us within 2 to 3 hours of receiving your order. Reports made after this window may not be eligible for a refund or exchange.
To report an issue, please contact us at info@onoutha.co or on Whatsapp with:
- Your order number
- A clear description of the issue
- Photo or video proof of the damage, defect, or incorrect item
Claims submitted without photo/video proof, or outside the 2–3 hour window, may not be accepted.
2. Damaged or Defective Items
If your item arrives damaged or defective and you report it within the required timeframe with valid proof, we will review your case and offer either a refund or an exchange, depending on the situation.
3. Change of Mind
We do not accept returns, exchanges, or refunds if you simply change your mind about a product after receiving it. Please review your order carefully before confirming your purchase.
4. Return Shipping Costs
Who covers the cost of returning a damaged, defective, or incorrect item is determined on a case-by-case basis, depending on the circumstances of the issue. We will let you know what applies to your case when we review your report.
5. Refund Processing
Approved refunds will be processed after our team reviews and confirms your case. Since orders are paid via Cash on Delivery, approved refunds will be issued through the payment method we agree on with you at the time of resolution (e.g. bank transfer or other arrangement).
6. Contact Us
If you have any questions about this policy, please reach out to us at:
Onoutha Email: info@onoutha.co Website: https://onoutha.co
