Privacy policy

Last updated: August 8, 2026

This Privacy Policy describes how Onoutha ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from https://onoutha.co (the "Site").

 

1. Information We Collect

When you visit the Site, browse products, or place an order, we collect the following types of information:

  • Contact information, such as your name, shipping address, phone number, and email address.
  • Order information, such as the products you order, the quantity, and delivery details.
  • Communications, such as any messages you send us through email or customer support.
  • Device and usage information, such as your IP address, browser type, and general usage data collected automatically when you visit the Site (for example, through standard web server logs and Shopify's built-in analytics).

Since Onoutha uses Cash on Delivery, we do not collect or store your card or bank payment details through the Site.

 

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders.
  • Communicate with you about your order, including confirmations and delivery updates.
  • Respond to your questions, comments, or customer service requests.
  • Improve and maintain the Site, including troubleshooting and security.
  • Comply with legal obligations.

We do not use your information for targeted advertising, and we do not sell your personal information to third parties.

 

3. How We Share Your Information

We share your information only as necessary to operate our store:

  • Shopify: Our Site is hosted on Shopify's platform. Shopify collects and processes information as necessary to provide us with the services that allow us to run our store, including hosting, checkout, and order management. You can review Shopify's own privacy practices at https://www.shopify.com/legal/privacy.
  • Delivery/courier partners: We share your name, address, and phone number with the courier or delivery service used to fulfill your order, so they can deliver it and collect payment on delivery.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not currently use third-party marketing, analytics, or advertising tools on the Site.

 

4. Data Retention

We retain your order and contact information for as long as necessary to fulfill the purposes described in this policy, including maintaining business and accounting records, unless a longer retention period is required by law.

 

5. Your Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of the information we hold about you. To exercise any of these rights, please contact us using the details below.

 

6. Cookies

Like most online stores, the Site uses cookies that are necessary for it to function, such as cookies that support the shopping cart and checkout process. These are provided by Shopify as part of our store's core functionality.

 

7. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from children.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

 

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Onoutha Email: info@onoutha.co Website: https://onoutha.co